Large luxury accommodation for family holidays in Cornwall | Atlantic View Holidays

Terms & conditions

1. THE CONTRACT

The contract for a short-term holiday rental will be between Atlantic View Holidays, (Mr. J.W.P. and Dr. S.E. Garthwaite, The Owner), referred to as “us” or “we’ and the person making the booking, (referred to as “you” or ‘your” in the following booking conditions). Sub-letting or selling the booking to anyone else is expressly forbidden. In the event of this happening no monies will be refunded, and the booking will not be allowed to go ahead. UK Law will govern the contract. The contract of hire is not effective until we have processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 21 years of age at the time of booking and prior to arrival we must be provided with a list containing the names of all guests, the age of any under 18s and the required bed configurations.

2. PAYMENT

Prices quoted include VAT at the prevailing rate. They are subject to periodic change. If there is a change to the rate of VAT after a booking is made we will honour the agreed price and will neither ask for a surcharge nor give a refund. The balance of rent due will be at the price agreed on booking.

The contract is not effective until a 25% deposit has been received from you and confirmation sent from us. Until then any booking made through our online booking system is provisional. The deposit must be paid within 7 days of booking being placed. Upon payment of the 25% booking deposit a binding contract for the booking is made between us and you. The balance of the rental will be due for payment 6 weeks prior to the holiday commencement date. The balance must be accompanied by the Damages Deposit of £500 per week. This is refundable as long as there is no damage and two sets of keys are left in the key safe on departure.

Bookings made within 6 weeks of the arrival date require payment in full at the time of booking.

3. REBOOKING

You will be offered re-booking of the same dates the following year, this offer being open for 4 weeks following departure. The exceptions to this are Christmas and New Year or if the owner opts to take the dates in question. There may be other exceptional circumstances in which this offer is withdrawn, however we will make every effort to accommodate return visitors.

4. CANCELLATION

Once the booking is made you are responsible for the total cost of the holiday and it may only be cancelled by writing to us preferably by email. If you cancel the booking more than 6 weeks from the start of the holiday you will lose the deposit. If you cancel the booking within 6 weeks of the start of the holiday the Damages Deposit will be returned but the balance will only be returned if the Owner is able to re-let the house. The deposit is non-refundable.

The Owners of Atlantic View House and Atlantic View Coach House have the legal right to reimbursement for loss due to cancellation.

The Owner undertakes to use all endeavour to re-let the house in the event of a late cancellation. Visitors are strongly advised to take out a suitable travel insurance policy to protect against cancellation. Any specialised holiday cancellation insurance is acceptable. Please take particular note of any exceptions when choosing your insurance. It is expected that insurance will be taken out. If it is not you must take responsibility for that risk and not expect compensation from the Owner should you fall ill or have to cancel for any reason.

The Owners reserve the right to refuse or terminate (without refund) any booking where we consider there to be a breach of our terms and conditions.

5. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER

If for any reasons beyond our control the accommodation is not available, we will either offer alternative dates or refund any monies paid, but will be under no further liability towards you. 

6. PERIOD OF HIRE

Unless otherwise agreed with the owner occupancy starts on or after 4pm on the day of the start of the holiday and ends no later that 9.45am on the day of departure to allow our cleaning team time to prepare the houses for the next visitors. In exceptional circumstances please contact us to discuss earlier arrival but otherwise the only exception is Sunday departure after a weekend only booking, when departure is 4pm. Any attempt to enter the houses before the cleaning team have completed their work will not be tolerated and may lead to immediate cancellation by the Owner without refund.

7. NUMBER OF PERSONS USING THE PROPERTIES

Atlantic View is let for a maximum of 14 people and Atlantic View Coach House for 8 people, plus a baby or babies in cots, except by prior agreement and subject to a surcharge to cover laundry and other costs. If the maximum number is exceeded without authority this constitutes a breach of contract and we may terminate the booking immediately. You will be liable for the full booking charge and the damages deposit will automatically be forfeited. At no time may parents or guardians leave children or teenagers in either Atlantic View or Atlantic View Coach House on their own overnight.

8. KEYS

The keys will be available in a key safe at each property, the code for which will be sent to you prior to arrival. You will receive two sets of keys. It is your responsibility to return the keys to the safe on departure, not the cleaner’s responsibility. The keys and the key safes will be sanitised prior to each new arrival. If you fail to return the keys a charge will be made against the key deposit for the emergency call-out of a locksmith, supply and fitting of new locks and all copy keys required. Please be aware that we also reserve the right to withhold your damages deposit because this issue must be taken with the utmost seriousness, due to significant cost and knock on effects.

9. LIABILITY

Supervision of babies, children and any adults requiring care remains your responsibility at all times.

We, the owners of Atlantic View House and Atlantic View Coach House, cannot accept any responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the properties and their plumbing, electrical supply or any other installation or for exceptional weather.

No responsibility is accepted for loss or damage to property, vehicles or vehicle contents belonging to you. If you leave any belongings at the properties we will endeavour to find and return them for a proportionate fee, but cannot guarantee to be able to do this.

If you want to engage a third-party supplier to provide services to your group, such as caterers, beauty therapists, babysitters etc, you MUST seek permission from us to do so. We would need written details for the service provider in order to obtain approval from our insurance company for the third-party supplier and ascertain that they have adequate Employers Liability insurance coverage and a current Public and Products Liability policy. A risk assessment would need to be carried out to obtain prior approval. NO liability is accepted for activities provided by a third-party supplier, even if we have suggested their services to you.

The property is for holiday use ONLY and you should not engage in anything dangerous at the property, which includes the area of clifftop immediately in front of the houses (but not the road) and extends to the sand at the base of the cliff.

Where we have made a recommendation or suggestion of a particular third party supplier, this is based on the genuine belief and experience of us or from feedback from other guests, and we shall not be liable for the failure of a particular service provider to properly perform the relevant services. This is a matter between you and the relevant third party service provider.

10. CARE OF THE PROPERTY AND BEHAVIOUR

While you are staying you are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonably clean and tidy condition at the end of the rental period.

You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry out there any act that may be a nuisance or annoyance to the owner or other neighbouring properties, including intrusive noise after 11pm. Smoking is not allowed in either of the properties both inside and outside, although the clifftop is acceptable as long as cigarette butts are disposed of in an outside bin. We ask for and expect reasonable and considerate behaviour from our visitors.

If, in our opinion, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and we may repossess the property immediately. You will remain liable for the whole cost of hire and no refund of either rent paid or the damages deposit shall be due.

11. CLEANING ON DEPARTURE

Following relaxation of the Covid-19 restrictions our cleaners continue to work to a highly specified cleaning protocol to make the property ready for your arrival.

If you book a holiday longer than one week an interim clean will be arranged, usually on a Friday (for two week holidays or longer) but by prior agreement for shorter stays. Please note that you are asked to tidy up prior to any clean, strip your beds, placing all linen in the linen bags provided in each bedroom, empty the bins (see the next two paragraphs) and vacate the property while the cleaning team are working in the property.

Not included in your rental: Stripping of beds on departure. We supply a linen bag in each bedroom and visitors are responsible for stripping their beds of pillow cases, sheets and duvet covers and placing them in the linen bags, along with all towels and bath mats, kitchen tea towels and oven gloves, tying the drawstrings and leaving the bags ready for collection by our cleaning team. Please do not remove mattress or pillow protectors. However, if these clearly need to be laundered please add them to the linen bags.

Emptying of bins: Visitors are expected to tie up the bin liners provided in each bin and to dispose of ALL rubbish (from the bins in each room including bathrooms and the kitchen bins) in the correct bulk waste bins outside. Please do not leave any unwanted items anywhere in the house; either dispose of it or take everything home. This includes unwanted food in the fridge, freezer or kitchen cupboards.

12. DAMAGES AND BREAKAGES

You are legally bound to pay for any damage or loss however caused, excluding reasonable wear and tear, incurred during the occupation. We recommend that you have insurance in place to cover this.

We or our agents retain the right to reasonable access to the property if deemed necessary. This will be kept to an absolute minimum in order to deal with any immediately necessary caretaking or repair issues.

If in our opinion any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and we may repossess the property immediately. You will remain liable for the whole cost of hire and no refund of either rent paid or the Damages Deposit shall be due.

You agree to pay a damages deposit of £500 per week or part thereof, 6 weeks prior to arrival. This will be returned to you as soon as possible after departure following an inspection by the Caretaker and reading of the meters, providing that the house is left in good order with no damage other than fair wear and tear. Failure to remove sand from your feet or shoes prior to entering the properties and subsequent damage to the timber floor surfaces is specifically excluded from fair wear and tear. Any such damage will be charged for. We provide outside taps to rinse feet, absorbent door mats and facilities to rinse and hang wetsuits in the utility areas and you are required to use these.

The cost of any damage and of oil (Atlantic View only), water and electricity will be deducted from the damages deposit. If it is insufficient to cover these costs you must pay the shortfall within 7 days of notification. Any failure to do so may result in a Small Claims Court action.

13. WIFI

Wi-Fi is provided for guests’ reasonable use. The guest agrees to reasonable and lawful usage of this service.

14. DRONES, NIGHT LANTERNS AND FIREWORKS

The use of drones from the property is not allowed. Fireworks and Night Lanterns are expressly forbidden to be set off from any part of the property including the cliff in front of the house.

15. PETS

We only allow dogs by prior negotiation and written consent during the period 1st October to 14th May, when the beach is fully open to dogs. There will be a charge of £25 per dog per stay and a maximum of two dogs per house. No other dogs are allowed inside the property. We reserve the right to charge for extra cleaning in addition should the £25 charge not cover these costs. Any agreement to accept dogs will be subject to a number of reasonable rules, which will be provided to anyone enquiring about bringing dogs.

We do not accept dogs between 15th May and 30th September when they are only allowed on the beach between 6.00pm and 10.00am.

We cannot provide assurances that the properties are suitable for anyone with a dog allergy.

No other pets will be allowed.

16. SMOKING

Smoking is not allowed in either of the properties or the whole of their grounds including the parking area, balconies, the patios and the lawn. We ask that you go outside the grounds to smoke (the clifftop is acceptable) and dispose of cigarette ends responsibly, in an outside bin.

17. DESCRIPTIONS

Whilst we makes every effort to ensure the accuracy of the property descriptions, they are inevitably subjective and are for guidance only. If there are any points of particular importance please contact us for clarification. Whilst we have taken all reasonable steps to ensure the information contained in brochures, websites, advertisements and any other promotional literature is accurate, we reserve the right to alter, substitute or withdraw any service, facilities or amenity.

18. COMPLAINTS

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.

ADDITIONAL NOTES

Included in your rental:

  • Self-catering accommodation
  • Sheets, pillowcases, duvet covers, bath towels, hand towels and bath mats
  • Kitchen starter pack consisting of drying-up cloths, oven glove, dishcloths, scourers, dishwasher tablets, washing up liquid, bin liners and washing powder.
  • Welcome pack of mainly local produce usually including a bottle of fruit juice, tea, coffee, milk, sugar and biscuits. Pre-filled salt and pepper grinders are also provided.

Not included in your rental:

  • Beach towels – please bring your own and do not use the house towels provided anywhere outside the house.
  • Electricity, Water and Oil (Atlantic View House) or Electricity and Water (Atlantic View Coach House)

Electricity, water and oil are all metered. The meters are read at the beginning and the end of each let and the readings given to the Owner, who then calculates the exact amount due according to prices current at the time, with no administration fee or surcharge.

 

 

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Contact us

Atlantic View Holidays
Matfield House
The Green
Matfield
TONBRIDGE
Kent
TN12 7JT

Tel: 01892 722 264
Mob:
07760 277 751